Contact support
Email skalsaria288@gmail.com. Include your device model, iOS or Android version, Solvefield version, the puzzle mode, and what happened immediately before the issue.
Online play
A match or room will not update
Confirm that both players have an internet connection, then leave the screen and reopen Arena or the room. Solvefield reconnects to the server-authoritative match state; it does not use a device clock to decide a ranked result.
A room code does not work
Check every character and ask the host whether the lobby is still open. Once a host starts a room race, membership closes for that round.
Rating did not change
Elo changes only after a server-validated public matchmaking game. Practice, friend challenges, and room-code races can award XP but do not change Elo.
Practice & progress
Practice puzzles and unfinished local progress are designed to work without an account or network connection. If a field appears stuck, return to the library and reopen it. Reinstalling the app or clearing app storage can remove local-only progress.
Daily and competitive results need a connection to be validated. If a reward is waiting to sync, keep the app installed and reconnect before clearing storage.
Accounts & sign-in
Solvefield supports password sign-in and, where available, Sign in with Apple and Google. Social sign-in may create a separate Solvefield identity from an existing password account, even if the same email address is used.
If sign-in fails, confirm you selected the original method and have a working connection. Include the exact error text in your support email, but never include a password or token.
Delete an account
In Solvefield, open Profile, scroll to Account deletion, choose Delete account, and confirm Delete permanently. You must be online.
This removes your account and server-backed profile, social, ranking, and account-linked game data. Local Practice fields remain on that device until you remove the app or clear its storage. A limited security record is retained for up to 30 days to prevent immediate recreation of the deleted identity.
If you cannot access the app, email skalsaria288@gmail.com from the address associated with your Apple or Google sign-in, where applicable. Additional verification may be required to protect the account.
Privacy requests
Read the Privacy Policy for the full data inventory, retention details, and your choices. Questions or access, correction, and deletion requests can be sent to skalsaria288@gmail.com.